FAQ'S

Frequently Asked Questions (FAQs) – zipdropfy.com
1. Ordering & Payment
Q: How do I place an order?
A: Browse products, add items to your cart, proceed to checkout, enter shipping/payment details, and confirm. Account creation is optional but speeds up future orders.  
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, etc.), phone pe,Google Pay, and other secure gateways. All transactions are encrypted for safety.  
Q: Can I modify/cancel my order after placement?
A: Requests must be made within [3 hours] before processing/shipping. 
2. Shipping & Delivery
Q: What are shipping options and costs?
A: Options include standard (3–7 business days), expedited (2–3 days), and express (1–2 days). Costs vary by destination/order size. Free shipping may apply for orders over 
Q: Do you ship internationally?
A: Yes, to Delivery times vary (7–14 days). Customers are responsible for customs fees.  
Q: How do I track my order?
A: A tracking number is emailed once shipped. Use it on the carrier’s website or your account’s "Order History."  
Q: What if my order is damaged/lost?
A: Contact us within [5 days] with photos (for damage) or tracking details (for lost packages) for a replacement/refund.  
3. Returns & Refunds
Q: What’s your return policy?
A: Unused/unopened items can be returned within 30 days for a refund/exchange. Exclusions: perishables, personalized/final-sale items.  
Q: How do I initiate a return?
A: Log into your account > "Order History" > select order > follow prompts. Alternatively, email  with your order number.  
Q: When will I receive my refund?
A: Processed within 5–10 business days after we receive the return. Refunds reflect on your original payment method shortly after.  
4. Product & Inventory
Q: Are products authentic?
A: Yes, sourced directly from authorized suppliers/manufacturers.  
Q: What if an item is out of stock?
A: Use the "Notify Me" button on the product page or contact us for restock estimates.  
Q: Do you offer warranties?
A: Most items include a manufacturer’s warranty (e.g., 1 year for electronics). Check product pages for details.  
5. Account & Security
Q: How do I reset my password?
A: Click "Forgot Password" on the login page and follow the emailed instructions.  
Q: Is my data secure?
A: Yes! We use SSL encryption and comply with GDPR/CCPA. Payment details are never stored on our servers.  
6. Customer Support
Q: How can I contact you?
A: Email [support@zipdropfy.com], call 9880988641, or use live chat 24*7 
Q: Do you have a physical store?
A: Yes,  Bangalore